Refund Policy
A legal disclaimer
The information provided on this website by The Martinez Renovation is for general informational purposes only. While we strive to ensure the accuracy and reliability of the information presented, we make no guarantees regarding the completeness or suitability of the content for any specific project.
All renovation and construction services are subject to written agreements, project estimates, and terms provided directly to clients before work begins.
Project timelines, pricing, and results may vary depending on the scope of work, property conditions, material availability, and other factors outside of our control.
The Martinez Renovation shall not be held liable for any damages, losses, or delays resulting from circumstances beyond our reasonable control, including but not limited to weather conditions, supplier delays, structural issues discovered during construction, or unforeseen site conditions.
By using this website, you acknowledge and agree that all services will be governed by the specific contract or agreement provided before the start of any renovation project.
Refund Policy - the basics
Refund Policy
At The Martinez Renovation, we strive to provide high-quality craftsmanship and professional service on every project. Due to the nature of renovation and construction services, our refund policy reflects the planning, materials, and labor involved in each project.
Deposits
A deposit is required to schedule and begin any renovation project. Deposits are non-refundable once the project has been scheduled, materials have been ordered, or work has begun.
Materials and Custom Orders
Materials purchased for a specific project, including custom cabinets, tiles, fixtures, and special-order items, are non-refundable once the order has been placed with suppliers.
Project Cancellation
If a client cancels a project after work has started, payments made will be applied to labor completed, materials purchased, and project-related expenses.
Project Changes
Any modifications requested after work has begun may affect the project timeline and cost. Additional charges may apply depending on the scope of changes.
Customer Satisfaction
Our goal is complete customer satisfaction. If concerns arise during the project, clients are encouraged to communicate with our team so we can work toward a fair resolution.
Contact
For questions about this refund policy, please contact us directly through our website or by phone.